Burial or cremation
We can explain local crematoria, cemeteries, churchyards, natural burial grounds and the practical differences between each option.
Planning a funeral
A funeral can be simple, traditional or highly personal. We will help you understand the choices, decide what feels right and arrange each detail at a manageable pace.
Where to begin
Many families begin the arrangement process unsure about the type of funeral, where it should take place or what choices are available. That is completely normal.
We start by listening. We will ask about the person who has died, any wishes they expressed, the needs of the family and the practical circumstances surrounding the funeral.
From there, we explain the available options in plain language and help you make one decision at a time. Nothing needs to be made more elaborate than you want, and there is no obligation to include traditions that do not feel appropriate.
The funeral can be arranged at our Heathfield office, at your home where practical, or through a combination of telephone, email and in-person conversations.
The main decisions
Every choice can be explained, adjusted and considered in relation to the family’s wishes and budget.
We can explain local crematoria, cemeteries, churchyards, natural burial grounds and the practical differences between each option.
The funeral may be traditional, simple, attended by a small group or arranged without a service at the crematorium.
A service can take place at a crematorium, church, cemetery chapel, natural burial ground or another suitable venue.
We will explain the available coffin styles, materials and prices, along with any choices relating to viewing and personal care.
You can choose a hearse, family vehicles, a direct journey to the venue or a procession that follows a meaningful route.
Personal music, photographs, readings, poems, memories and symbolic details can help the ceremony reflect the life being remembered.
Families may choose floral tributes, charitable donations, both, or neither. We can coordinate the practical arrangements.
We can guide you through ashes, memorial choices, thank-you notices and any remaining practical matters.
Making it personal
Personalisation is not about adding things for their own sake. It is about identifying the details that genuinely reflect the person who has died.
This may be a particular song, a familiar route, a favourite flower, a photograph, a piece of clothing, a club emblem or simply the tone and wording used during the ceremony.
Some families want a formal service with familiar traditions. Others prefer something quiet, informal or very simple. Both can be equally respectful and meaningful.
We will help you distinguish between what is required, what is customary and what is entirely optional.
The ceremony
A funeral can be led by a minister of religion, civil celebrant, humanist celebrant, family member or another appropriate person.
The right choice depends on the beliefs, wishes and character of the person who has died, as well as the kind of ceremony the family would like.
We can introduce suitable local officiants and explain the differences between religious, civil and non-religious ceremonies. The person leading the funeral will normally meet or speak with the family to prepare the service.
Family members and friends can also contribute readings, memories, music or other elements without having to lead the whole ceremony.
Planning and costs
We will provide a written estimate showing our charges and the third-party fees expected for the funeral you are considering.
You can ask us to compare alternatives, remove optional elements or explain any charge before approving the arrangements.
Planning before a death
Some people find reassurance in recording their preferences before they are needed. This can help family members understand what mattered to them and reduce uncertainty later.
You can speak with us about likely choices and costs without having to purchase a funeral plan or make every decision immediately.
It is useful to record wishes, but family circumstances and practical details may change. We therefore recommend keeping any written preferences accessible and reviewing them periodically.
We will not place pressure on you to commit to products or arrangements during an initial conversation.
Common questions
Talk through the choices
There is no need to understand every option before contacting us. Begin with a conversation and we will guide you from there.
Available 24 hours a day